SHIPPING & RETURNS
SHIPPING POLICY
At Ivy co., we want to ensure that you receive your new jewelry as soon as possible. We offer standard shipping, which takes 3-5 business days to arrive, and express shipping, which takes 1-2 business days to arrive. Shipping costs will depend on the shipping method you choose and the total weight of your order. We take great care in packaging your items to ensure that they arrive in perfect condition.
RETURN & EXCHANGE POLICY
We want you to love your new jewelry from Ivy co.! If for any reason you are not satisfied with your purchase, we offer a hassle-free return and exchange policy. You may return or exchange your item(s) within 30 days of purchase, as long as the items are unworn and in their original packaging. To initiate a return or exchange, please contact our customer service team. We will provide you with a return label and instructions on how to send your item(s) back to us. Once we receive your item(s), we will process your refund or exchange promptly.